Refunds and Returns
Interiosity wants you to be able to buy with confidence.
However, should you wish to return your purchases* we are happy to offer a full refund** within 7 days of purchase*** provided there is a proof of purchase and it is in a resalable condition****
We will issue the full refund to the card used when placing the order.
Please allow up to 10 working days for a full refund from the date we receive the goods.
The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot. We therefore suggest you return items using a recorded delivery service, and retain a proof of delivery for your records.
An exchange or store credit is given within 28 days of purchase*** provided there is a proof of purchase and it is in perfect saleable condition****
Goods without proof of purchase cannot be returned.
An exchange or credit note will be offered on sale items.
We are unable to offer a refund, exchange or credit note on certain products (for hygiene & safety reasons). See exclusions list below.
* The cost of which would be the customers’ responsibility
** Not including delivery
*** Includes the date of purchase
****Goods must be still in original packaging, unused, undamaged
Goods purchased on-line can be returned to the following address:
Online Returns Department,
Unit 19 Douglas
Goods purchased in store can be returned in person to any of our till points or if you wish to send your item back please follow the same steps as outlined here for an online customer.
- Custom made items
- Limited edition items
- Special orders
- Cut lengths of fabric
- Christmas decorations
- Toiletries and Cosmetics
- Gift Cards
- Fragrance (including home fragrance)
- Food and Beverage
Deposits are strictly Non-Refundable; monies paid against goods on hold/account are non-refundable and non-transferable.
SALE RETURNS POLICY
Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund (by way of a shopping credit) if returned within their original condition**** with proof of purchase***, within 28 days.
This does not affect your statutory rights.
If you have any questions about returning your purchase, please contact our Customer Services team on: +353 (021) 4898471 or email us: Sales@interiosity.ie and we will be able to assist you.
FAULTY OR DAMAGED GOODS
In the rare event that goods are delivered faulty or damaged, please contact Customer Services on: +353 (021) 4898471 or email us: Sales@interiosity.ie so we can arrange a repair, replacement or a refund. If the package you receive is damaged or opened upon delivery please do not accept the delivery and contact Customer Services immediately to arrange a replacement. We will bear the costs to collect the goods and issue a re-delivery.
If you have any questions about returning your online order, please contact Customer Services on +353 (021) 4898471 or email us: Sales@interiosity.ie and we will be able to assist you.